By Fiona Ness on Mon 26 January 2015
in
Sales
Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.
By Victoria Dyke on Mon 12 January 2015
in
CRM
I have met with many companies who use their accounts system to store their core customer information.
By Jess Heald on Mon 12 January 2015
in
Topical
In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers.
By Fiona Ness on Tue 02 December 2014
in
CRM
The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.
By Fiona Ness on Fri 14 November 2014
in
CRM
It’s no secret that running an efficient and successful business is hard. Whether it’s a lack of time, resource or both the struggles are there.
By Victoria Dyke on Fri 14 November 2014
in
Web & eCommerce
A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal.
By Victoria Dyke on Fri 14 November 2014
in
CRM
To stay competitive in business today we often need to find ways to improve communications, provide staff with more valuable information and reduce our admin and costs.
By Fiona Ness on Tue 11 November 2014
in
CRM
This blog is taken from Andrew Ardron’s keynote speech at our recent Silverstone event.
By Victoria Dyke on Fri 31 October 2014
in
Sales
It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.
By Fiona Ness on Mon 20 October 2014
in
Topical
If you’re anything like me you probably spend the majority of your time in front of a computer, be that at home or at work. If you also consider yourself to be a busy person, then this article is definitely for you.